I tried to explain to them that I don’t have the time to check their website every day, and Twitter alerts don’t work because they’re too easy to miss. Their response has always been something to the effect of “we provide plenty of information… it’s your responsibility to monitor our website for important notices.” Apparently they now consider Twitter to be their main alert system for clients.
I complained to Media Temple directly via their internal support system, emails, telephone conversations and Twitter, explaining that they need to be more proactive and communicative with clients about serious system issues such as hacks and unanticipated downtime. I received an email with a very vague warning about the hacks six days after it happened. The final straw? The fact that Media Temple’s entire Grid Service system was hacked - including my sites - and they didn’t even contact customers to let them know. Customers using the cheaper Grid Service (shared servers) had the worst of it, but even customers using the Dedicated Virtual service have complained about problems. What I received was most certainly not excellence, and was in fact confirmation that they are a crappy hosting service that I needed to leave behind.ĭespite their glossy public profile, despite their proclamations stating that they are on top of their game and provide world-class support, in reality their service was mediocre at best and oftentimes downright shoddy. Then I started paying even more attention to Media Temple’s service, and started demanding excellence. I read other people’s Media Temple horror stories and realized I wasn’t alone. The internet became my anonymous support group. Then, as I started to get more plugged-in to industry RSS feeds and Twitter, I noticed that there were others like me. I rolled my eyes and sighed heavily whenever I saw the gazillion “hosted by Media Temple” stickers on famous websites. I muttered to myself whenever I noticed the web service was down again despite the boasts of uptime. I quietly cursed when my FTP connection would stop working mid-transfer then not be able to reconnect for 3 hours. I let the relationship continue for a couple of years, making it work as best I could. I decided to take the plunge.įrom the very start, I had issues with Media Temple, including confusing documentation, unfriendly/disinterested support staff, and - worst of all - connectivity issues.Īs with anyone in an abusive relationship, I wondered if it was my fault and was kind of ashamed to speak up about my problems. Aside from the eye-candy aspect, they also appeared to be on the leading edge of web hosting technologies with their fancy “grid server” system. Some of the higher-profile sites I frequented at the time were “proudly hosted by Media Temple.” Media Temple’s site has always been very slick, and includes an impressive a list of big-name clients. Enter Media TempleĮventually I was lured to Media Temple. I left the one vendor that I didn’t have problems with because his service was a bit too limited for my needs. Despite every single one of them boasting about their “99.9% uptime”, all but one of them had technical problems at some point, leading to significant downtime for my sites. I’ve tried a number of different web hosting services since then. The hosting service’s response? “Umm… we’ll get back to you,” followed by a very unapologetic string of excuses for the failure. Unfortunately, I did host some clients’ sites on that server, and I had a very hard time explaining why their site was down for a week at the busiest shopping period of the year. Thankfully, I didn’t own any online retail/shopping sites, but if I did I would have been completely hosed. I remember a few years back, probably 2002, my web hosting service went down for over a week at Christmas. Finally, choose if you want to authenticate your mailing or not.Just a head’s up: this post is a bit of a rant. “Port”: default is 25, but there are also other options: check our article about SMTP ports.ĥ. If you don’t know it, have a look at our list of SMTP parameters.Ĥ. Now enter in the “Outgoing mail server” voice your outgoing mail server name (for instance, ). Click on “Preferences” in the “Mail” menu.Ģ.Open the “Accounts” tab and click on “Server settings”.ģ.
#Media temple outgoing mail server mac professional#
Just remember that only a professional outgoing mail server will guarantee the highest delivery rate for your emails: in fact, normal SMTP servers like Gmail’s or Yahoo’s aren’t very reliable when it comes to mass mailing or email marketing.Īnyhow, the set up process of an SMTP server on Apple Mail is very easy:ġ. This way Apple Mail will be able to correcty deliver your messages.
#Media temple outgoing mail server mac mac#
To make Apple Mail work, it’s necessary to configure an outgoing mail server, that is to enter in the default Mac client the right parameters of the SMTP server you are using.
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